Terms of Service

Note: due to the recent release of the site, our terms and conditions and privacy policy are currently still being modified. You can contact us for any request concerning these.

1. Terms of Use

These terms of use (together with the documents referred to in it) (the “Terms of Use”) set out the terms and conditions on which you may make use of our website livha.org (designated in these terms of use by the “Site”) including member area my.livha.org, whether as a guest or as a registered user (a “Member”), as well as the purchase of products or services that are offered on this Site. Use of the Site includes accessing, browsing, downloading documents or registering to use the Site.

Please read these Terms of Use before you start using the Site, as these will apply to your use of the Site. By using the Site, you confirm that you accept these Terms of Use and that you agree to comply with them.

2. Other applicable terms

These Terms of Use should be read in conjunction with our Website Privacy Policy, which also applies to your use of the Site. Our Privacy Policy sets out the terms on which we process any personal data we collect from you or that you provide to us.

3. Information about us

The Site is owned and operated by LIVHA – associaçao Living Harmony (designated in these terms of use by “Livha”), registered in Portugal under NIPC number 516 030 434, and having its registered office at Rua Zeca Afonso, n.º 16 – 1º G, 7800-522 Beja, Portugal. To contact us, please visit our contact page.

4. Payment Terms

Access to products and services available on the Site may be subject to one-time payment, recurring payments, or trial periods, or any combination of these. In such case, the service or product is provided as long as the terms for purchased are fully respected by the one making the purchase. In the case of a product or service accessed through a recurring payment, Livha will automatically process your recurring fee at the frequency agreed. 

5. Free Trial

For products and services offering a trial period, a member will have access to the product/service with no charge until the end of such period. At the end of this trial period, payments will commence, according to the type of subscription agreed upon at the beginning of the trial period.

If the user decides to cancel the subscription during the trial period, he/she will continue to have access to the program until the date & time the first payment was due.

We reserve the right to terminate trials at any point, in agreement with our “termination and limitation of memberships” policy, which is outlined below.

6. Prices

We reserve the right to change the price of a subscription. If this situation occurs, we will give you a full months’ notice of any upcoming price change and will make it very clear when the price change will take effect and how much your subscription will cost after the said change. During this period, you will have your usual right to terminate your subscription in accordance with the membership terms, conditions and rules. If you do not terminate the membership by the date given to you in the notice, the price of your membership will be changed in accordance with the notice.

7. Cancellation for subscriptions

In case you have a subscription involving a recurring payment, you have the right to cancel this subscription at any time, given that the initial mandatory period of subscription (if there is any) has been fully completed. To proceed to cancellation, log in to my.livha.org and cancel the product or service, or contact us directly, and we will proceed to the cancellation for you. This will terminate access to the product or services accessed through this subscription.

If you cancel your subscription, you will still continue to have access to the product or service and its content until the next renewal date after cancellation, unless expressed otherwise.

If your regular payment linked to the subscription fails, this will automatically put the subscription on hold, meaning that you will no longer have access to the product or service linked with this subscription, until such payments resume. If the payment can’t be proceeded, attempts to proceed the payment again will be automatically done. If 3 attempts fail in a raw, the subscription will be automatically cancelled. If you are aware that a payment is going to fail for a short period of time (for instance due to a credit card activation delay), please feel free to contact us so that we can facilitate the continuation of your subscription.

8. Refund

According to European law, for products and services offered on the Site that are Digital (online courses, online events, etc), there is no possibility for refund once access is given to the product or service

In case you face a technical issue, preventing access to the product or service, or degrading its use to a point where it stops working, we kindly ask you to contact us through the contact page, in order to ask us if we can fix the problem.

If the problem persists, you will be entitled to get a price reduction or  get a refund (in case of recurring payment, this reduction or refund applies only to current subscription period).

9. Changes to the Site

Livha may update its Site from time to time and may change the content at any time. However, please note that any of the content on the Site may be out of date at any given time or contain errors. If you encounter such errors, you are most welcome to notify us, so that we might take actions to update it at our discretion, by using the contact form of the Site. However please note that Livha is under no obligation to update the Site, and Livha does not guarantee that the Site, or any content on it, will be free from errors or omissions.

10. Site Access

For products and services, Livha grants you a license to access and make personal use of these products or services as long as you comply with these terms and conditions and in case of a subscription, if you keep up with the recurring payment agreed upon at the time of signing up. The account created upon signing up can only be used by the individual whose details were initially submitted. An account shall not be transferred or used by another individual.

11. Your account and password

If you choose to register as a Member, you will need to create a login and a password. You must treat such information as confidential. You must not disclose it to any third party.

Livha has the right to disable any user login or password, whether chosen by you or allocated by the Site, at any time, if you have failed to comply with these Terms of Use.

12. Intellectual property rights

Livha is the owner or the licensee of all intellectual property rights on the Site, relating to content generated by Livha. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your relatives to content posted on the Site.

You must not modify the paper or digital copies of any materials you have printed or downloaded in any way, and you must not use any illustrations, photographs or any graphics separately from any accompanying text.

Livha’s status (and that of any identified contributors or Members) as the authors of content on the Site must always be acknowledged.

You must not use any part of the content on the Site for commercial purposes without obtaining prior written permission to do so from Livha or its Members.

13. Uploading content to the Site

Whenever you make use of a feature that allows you to upload content to the Site, or to make contact with other Visitors or Members of the Site, you must comply with the standards set out in these Terms of Use.

Visitors and members may post/share content as long as it is not obscene, cursing, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

Any content you upload to the Site is shared with the community of members and as such will be considered non-confidential and non-proprietary, and Livha and other members have the right to use, copy, publish, and disclose to third parties any such content.

In case a third party is claiming that a content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights or of their right to privacy, Livha can be required to cooperate with this third party and disclose your identity.

Livha will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other Member of the Site.

Livha has the right to remove any post you make on the Site if, in its opinion, your post does not comply with the standards set out in these Terms of Use.

14. Misuse and security

Livha does not guarantee that the Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful, or proceed to denial-of-service (DOS) breach. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.

15. Termination and limitation of memberships

The social and community features on my.livha.org is a benefit for community members who follow reasonable rules and treat other community members well. We hope that you will be with us for a long time. But we may, using reasonable discretion, decide whether or not your use of the Site complies with these terms. your account can be limited, suspended or terminated at any time for any reason, including, but not limited to, the ones mentioned below.

if you breach these terms;

if you act in a way that does not align with the values we shared;

if you act in a way that could cause us or our members harm or offence.

In case of account limitation, it can consist in limiting you access to certain functionalities of the Site, while maintaining access to others (for instance social features, like limit access to forum publications).

In order to stay in compliance with the terms of use, please note that this can imply a limitation, suspension or cancellation of access to certain features of a product/service, or in certain cases to a full product/service that you purchased or subscribed to.

16. Linking to the Site

You may link to the Site provided you do so in a way that is fair and legal and does not damage Livha’s reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on Invest Livha’s part where none exists. You must not establish a link to the Site in any website that is not owned by you, except for social and other sites with user-generated content. Livha reserves the right to withdraw linking permission. If you wish to make any use of content on the Site other than as set out above, please contact us through the contact page. 

17. Third party links and resources in the Site

Where the Site contains links to other websites and resources provided by third parties, these links are provided for your information only. Livha has no control over the contents of those websites or resources.

18. About the information published on the Site

The content on the Site is provided for general information purposes only. It is not intended to amount to specialist or professional advice, whether on health and mental health matters. You must at your discretion obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

Although Livha makes reasonable efforts to update the information on the Site, Livha does not give any representations, warranties or guarantees, that the content on the Site is complete or up-to-date.

19. Limitation of liability

Livha does not express warranties or representations as to the quality and/or accuracy of the Content, the Site or the Services, and Livha expressly disclaims any implied warranties, conditions and/or representations, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the full extent permissible under applicable law.

Livha will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with (i) use of, or inability to use, the Site and (ii) use of or reliance on any content displayed on the Site. Livha will not be liable for (i) loss of profits, sales, business, or revenue, (ii) business interruption, (iii) loss of anticipated savings, (iv) loss of business opportunity, goodwill or reputation and, more generally (v) any indirect or consequential loss or damage.

Livha will not be liable for any loss or damage caused by a virus, distributed denial-of-service (DOS) attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it. Because some states/jurisdictions do not allow exclusions as broad as those stated above or limitations of liability for consequential or incidental damages, the above limitations may, in whole or in part, not apply to you. If you are not satisfied with any clause of these terms, as your sole and exclusive remedy you may discontinue using the Site.

Livha may, from time to time, provide opportunities to Users of the Site to purchase products and services from third parties. Websites of those third parties are subject to terms and conditions different from those applicable to the Site and it is your responsibility to ensure that you have read and understood them. Livha makes no warranty concerning, is not responsible for any third party provided goods or services, and you agree that any recourse for dissatisfaction or problems with those goods or services will be sought from the third party provider and not from Livha.

20. Changes to these Terms of Use

Livha may revise these Terms of Use at any time by amending this webpage. Please check this webpage from time to time to take notice of any changes Livha made.

21. Applicable law

These Terms of Use (and any non-contractual disputes or claims arising out of or in connection therewith) are governed by Portuguese law. You agree to the exclusive jurisdiction of the courts of Portugal.

Privacy Policy

Note: due to the recent release of the site, our terms and conditions and privacy policy are currently still being modified. You can contact us for any request concerning these.

PREAMBLE

livha.org is a domain name registered by the Portuguese association “LIVHA – associaçao Living Harmony”, registered under the number NIPC 516 030 434.

“LIVHA – associaçao Living Harmony” is committed to the collection and processing of your data in a lawful, fair and transparent manner, in accordance with the General Data Protection Regulation (GDPR).

The collection of personal data of its visitors, user-members, or donors is limited to what is strictly necessary, in accordance with the principle of data minimization, and indicates the purposes of collecting this data, whether providing this data is optional or mandatory to manage requests and who will be able to see it.

ARTICLE 1: DEFINITIONS

The Site: All the Internet pages and information offered by “LIVHA – associaçao Living Harmony”, via the following URLs: https://livha.org , https://my.livha.org/

Cookies: A cookie is a piece of information deposited on the hard disk of an Internet user by the server of the site he visits. It contains several pieces of information: the name of the server that placed it, an identifier in the form of a unique number, and possibly an expiration date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and record information.

Personal data: Any information relating to an identified natural person or a person who can be identified, directly or indirectly, by reference to an identification number or to one or more elements that are specific to him. This is for example, the email address of the User.

Livha: The legal entity, which provides information to the public online, that is: LIVHA – associaçao Living Harmony, registered under the number NIPC 516 030 434, whose headquarters is located at Rua Zeca Afonso, n.º 16 – 1º G, 7800-522 Beja, Portugal.

Visitor: The person accessing all the contents publicly distributed without connection to the site.

The member user: The person who has created a personal account to access the secure area https://my.livha.org/.

The subscriber to the newsletter: The person who has provided his or her email in order to be kept informed of the association’s activities.

The donor : any person making a donation to LIVHA – associaçao Living Harmony

RGPD: General Regulation on the Protection of Personal Data applicable from May 25, 2018.

Processing of personal data: any operation or set of operations involving such data, regardless of the process used (collection, recording, organization, storage, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form of provision, reconciliation or interconnection, blocking, erasure or destruction…).

ARTICLE 2: PROTECTION OF PERSONAL DATA

In accordance with the European General Data Protection Regulation 2016/679 (RGPD), the information about you is intended for “LIVHA – associaçao Living Harmony”, responsible for processing. You have the right to access, rectify and delete data concerning you (details in Article 7). You can exercise this right by contacting us via the contact page of the site.

By visiting the sites published and put online by “LIVHA – associaçao Living Harmony”, you access a content protected by law, including the provisions of the Code of Intellectual Property. Livha authorizes only a strictly personal use of the data, information or content to which you access, limited to a temporary recording on your computer for the purpose of displaying on a single screen as well as the reproduction, in a single copy, for backup or printing on paper. Any other use is subject to authorization. By continuing your visit to any of our sites you agree to abide by the above restrictions. Exceptions to these distribution and reproduction rights may occur when specified on the documents or pages concerned.

Please note that “LIVHA – associaçao Living Harmony” does not trade or rent data related to its users, members, visitors, donors and subscribers to its newsletter.

The website “LIVHA – associaçao Living Harmony” does not carry out any communication actions aimed at minors. We do not collect or process personal data of minors, and in case of exception this is only possible with prior parental consent. In the event that we become aware of the collection of personal data of minors without the prior authorization of the holder of parental authoritý, we will take appropriate measures to delete such personal data.

ARTICLE 3: DATA REPRESENTATIVE

The representative for the processing of personal data referred to herein is Cyrille KRIEGEL, member of the Management Committee of the association “LIVHA – associaçao Living Harmony”, registered under the number NIPC 516 030 434, whose headquarters are located at Rua Zeca Afonso, n.º 16 – 1º G, 7800-522 Beja, Portugal.

ARTICLE 4: NATURE OF THE DATA COLLECTED

Information and rights of users

LIVHA – associaçao Living Harmony” hereby clearly informs you about the processing of personal data that it implements in the course of its activity, how the data is collected, used and protected.

Any person has the right to request from the controller, that is “LIVHA – associaçao Living Harmony” :

Access to the personal data provided ;
Rectification or deletion of the data;
Limitation of the treatment related to his person;
To oppose the treatment;
To the portability of data;

Subcontracting

“LIVHA – associaçao Living Harmony” undertakes to ensure that any subcontractor provides sufficient contractual guarantees regarding the implementation of appropriate technical and organizational measures, so that the processing meets the requirements of the European Data Protection Regulation.

“LIVHA – associaçao Living Harmony” may use one or more subcontractors to carry out specific processing activities that will be subject to the conditions of this Policy.

Data collected on the site

When you visit our publicly available sites, the following data are collected and processed: IP address(es) and navigation data when you allow it.

When you make a donation, the following data is collected and processed: email, title, first name, last name, country, potentially the VAT number if applicable, password, postal address, telephone number, IP address(es) and domain name.

When you register for the members’ area available on the livha.org/members/ website, the following data are collected and processed: email, title, first name, last name, country, VAT number if applicable, password, postal address, telephone number, IP address(es) and domain name. When accessing the members’ area, the following data is collected and processed: connection data and navigation data when you authorize it, date of registration, donation history, refund requests, incidents, information on subscribed donations and correspondence on our site.

Some data is collected automatically as a result of your actions on our sites (see the paragraph on cookies in Section 8).
Data submitted should not include sensitive personal data, such as government identifiers (such as social security numbers, driver’s license numbers, or taxpayer identification numbers), complete credit card or personal bank account numbers, medical records, or health care application information associated with individuals, but this list is not exhaustive.

Respect to the collection of identity data

Registration and Prior Identification for Access to the Member Area

Use of the members’ area at livha.org/members/ requires prior registration and identification. Your personal data (surname, first name, postal address, e-mail) are used to provide you with the information offered. You will not provide false personal information or create an account for another person without their permission and ours. Your contact information must always be accurate and up-to-date.

Collection of terminal data

Collection of profiling and technical data for site operation and statistical purposes

Some of the technical data of your device is automatically collected and recorded by our sites. This information includes your IP address, Internet service provider, hardware configuration, software configuration, browser type and language, etc. The collection of this data is necessary for the proper functioning of the sites, to prevent the presence of malicious software, and to secure access to the member area. This information is also used for statistical purposes, to help us personalize and continuously improve the site. We do not collect or keep any nominative data (name, first name, address…) possibly attached to a technical data.

ARTICLE 5 : PURPOSES OF THE PROCESSING

The main purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalized experience. To this end, you agree that we may use your personal data to:

Provide reliable access to and facilitate the operation of the Members’ Area, including conducting checks on you to do so;
Resolve possible problems in order to improve your access to the various sites, including the members’ area;
To personalize, evaluate and improve the content and information provided on the sites;
To analyze the volume and history of your use of the sites;
Inform you about our activities;
Prevent, detect and investigate potentially prohibited and illegal activities and ensure compliance with our privacy policy;
To meet our legal and regulatory obligations.
For those who have registered for the members’ area, we process their data for the purpose of providing the information offered in that area. For our newsletters, we process your personal data on the basis of the explicit consent you have given to this effect.

Newsletter

An unsubscribe link is included in every newsletter and email we send. For those of you who have explicitly chosen to receive our newsletter, you can easily unsubscribe by following the unsubscribe links in each of these emails. You can also click on the change contact information link to view or update your contact information.

Email statistics

Without it being systematic, we can analyze and track the various rates (for example clicks, opening) on our emails sent in order to measure the activity generated by our emails.

ARTICLE 6: RECIPIENTS OF DATA

The personal data collected on our sites are intended for use by “LIVHA – associaçao Living Harmony” and may be transmitted to subcontractors that “LIVHA – associaçao Living Harmony” may use in the operation of its sites. “LIVHA – associaçao Living Harmony” ensures compliance with data protection requirements for all its subcontractors. Under no circumstances does “LIVHA – associaçao Living Harmony” sell or rent your personal data to third parties for marketing purposes.

Furthermore, “LIVHA – associaçao Living Harmony” does not disclose your personal data to third parties, unless:

you request or authorize the disclosure ;
disclosure is required to process or verify transactions or to provide information requested by you (e.g. in connection with the payment of a donation, to the partner payment company);
“LIVHA – associaçao Living Harmony” is compelled to do so by a governmental authority or regulatory body, in the event of a court order, subpoena or similar governmental or judicial requirement, or to establish or defend a legal claim;
the third party acts as an agent or subcontractor of “LIVHA – associaçao Living Harmony” in the operation of its business (for example, “LIVHA – associaçao Living Harmony” uses the services of a hosting company for its sites).
Currently the recipients of data are :

Kinsta: Hosting and management of the Site.
Euro Office : Operations related to the accounting.
Stripe : Payment management.
Active Campaign : Management of the sending of emails to the subscribers to the newsletter and to the member users.
Google : for the analysis of the visits on the Site.
Facebook: registered to the facebook page.
Instagram: registered to the Instagram account.

ARTICLE 7: RIGHT OF ACCESS, RECTIFICATION AND DELETION.

In accordance with the European General Data Protection Regulation 2016/679 (RGPD), you have the rights of access, rectification and deletion of personal data concerning you that you can exercise by sending us a message to “LIVHA – associaçao Living Harmony”. You can contact us for this purpose via the contact page of the site.

Your requests will be processed within 30 days. We may ask that your request be accompanied by a photocopy of proof of identity or authority. If you are a member user, you can also modify your personal data yourself at any time by logging into your account at https://my.livha.org .

ARTICLE 8 : USE OF COOKIES

Conservation period of the cookies

In accordance with the RGPD recommendations, the maximum duration of conservation of cookies is 13 months after their first deposit in the terminal of the visitor or user member, as well as the duration of the validity of the consent of the visitor or user member to the use of these cookies. The lifetime of the cookies is not extended with each visit. The consent of the visitor or user-member must therefore be renewed at the end of this period.

Purpose of cookies

Cookies may be used for statistical purposes, in particular to optimize the visitor’s experience, based on the processing of information about the frequency of access, the personalization of the pages as well as the operations performed and the information consulted.
You are informed that ” LIVHA – associaçao Living Harmony ” is likely to set up the deposit of cookies on your terminal. The cookie records information about your browsing on the site you visit (the pages you visit, the date and time of the visit …) that we can read during your subsequent visits.
The cookie will allow “LIVHA – associaçao Living Harmony”, during the period of validity or recording of the cookie, to identify your computer during your next visits. Partners or providers of “LIVHA – associaçao Living Harmony”, or third companies may also be required, subject to your choices, to place cookies on your computer.

There are two main categories of cookies:

The so-called “Technical” cookies. These cookies are essential for browsing our sites, in particular for the proper execution of the donation process, or those that allow users to connect to the member area;

Optional” cookies. These cookies are not essential to navigation on our sites but may allow, for example, for you: to facilitate your searches, to optimize your user experience, and for us, to optimize the functioning of our sites.
This information is stored on your computer for one year. Only the issuer of a cookie is likely to read or modify the information contained in this cookie. No cookie allows us to identify your civil status.

Right of the User to refuse cookies, deactivation resulting in a degraded functioning of the site

You acknowledge that you have been informed that the site may use cookies, and authorize it to do so. If you do not want cookies to be used on your terminal, most browsers allow you to disable cookies through the settings options.

You can prevent cookies from being saved by setting your browser as follows:

For Chrome:
On your computer, open Chrome.
At the top right, click More .
Click More Tools Clear Browsing Data.
At the top of the page, choose a time period. …
Check the boxes next to “Cookies and site data” and “Cached images and files”.
Click Clear Data.

For Mozilla Firefox :
Choose the “Tool” menu and then “Options.”
Click on the “Privacy” icon
Locate the “Cookie” menu and select the options that suit you

For Microsoft Internet Explorer:
Choose the “Tools” menu, then “Internet Options”.
Click on the “Confidentiality” tab
Select the desired level with the cursor.

For Edge :
Go to Settings
Under Clear Browsing Data, select Choose items to clear.
Check the boxes next to each type of data you want to delete, then select Delete.

For Opera:
Choose the “File” > “Preferences” menu.
Privacy

In addition, there are tools to manage the blocking of cookies in an easier way.

Warning: If you choose to refuse the recording of cookies in your computer or if you delete those which are recorded there, we decline any responsibility for the consequences related to the degraded operation of our site resulting from the impossibility for us to record or consult the cookies necessary to their operation and which you would have refused or deleted.

Possible association of cookies with personal data to allow the functioning of the site

“LIVHA – associaçao Living Harmony” may collect navigation information through the use of cookies.

ARTICLE 9 : THIRD PARTY DATA

In no case “LIVHA – associaçao Living Harmony” accesses any data belonging to the user concerning third parties.

ARTICLE 10: DATA STORAGE

General

“LIVHA – associaçao Living Harmony” collects and stores your personal data for the purpose of fulfilling its legal obligations as well as information on how and how often you use our site. Personal data shall be retained only as long as necessary to fulfill the purpose for which it was collected. “LIVHA – associaçao Living Harmony” stores your data only as long as necessary to fulfill its legal obligations or to achieve the original purpose, and as such, “LIVHA – associaçao Living Harmony” instantly deletes your data upon deletion of your user member account. If the account remains active, the retention varies depending on the type of data involved. For example, your statistical data that is older than 13 months will be deleted while the account remains active. Other data may be deleted at any time during active use of your account, in accordance with the provisions set forth above.

Retention Period for Personal Data

Retention of data for the duration of the contractual relationship

In accordance with the law, the personal data being the subject of a treatment are not preserved beyond the time necessary to the execution of the legal obligations or the realization of the objectives defined for the use of these data.

Deletion of data after account deletion

Means of data purging are set up in order to provide for the effective deletion of data as soon as the retention or archiving period necessary for the achievement of the determined or imposed purposes is reached. In accordance with the law, you have moreover a right of suppression on your data which you can exert constantly by taking contact with “LIVHA – associaçao Living Harmony”.

Deletion of data

For security reasons, if as a registered user of the newsletter you have not had an active behavior (click on a link), you will receive an e-mail inviting you to visit the site, otherwise your data will be deleted from our databases.

If as a member user (with no history of purchased service or product) you have not logged in or shown any sign of activity for an extensive period of time (generally over 1 year), you might receive an e-mail inviting you to log in as soon as possible, otherwise your data could be deleted from our databases.

ARTICLE 11: PLACE OF DATA STORAGE AND TRANSFERS

The hosting servers on which “LIVHA – associaçao Living Harmony” processes and stores the databases are exclusively located within the European Union. “LIVHA – associaçao Living Harmony” undertakes to inform you immediately, insofar as we are legally authorized to do so, in the event of a request from an administrative or judicial authority regarding your data.

ARTICLE 12 : SECURITY

Within the framework of its sites, “LIVHA – associaçao Living Harmony” attaches the utmost importance to the security and integrity of personal data of its users. Thus, “LIVHA – associaçao Living Harmony” undertakes to take all necessary precautions to preserve the security of the data and in particular to protect them against accidental or illicit destruction, accidental loss, alteration, distribution or unauthorized access, as well as against any other form of illicit processing or communication to unauthorized persons. To this end, “LIVHA – associaçao Living Harmony” implements industry standard security measures to protect personal data from unauthorized disclosure. Using the encryption methods recommended by the digital industry, “LIVHA – associaçao Living Harmony” takes the necessary measures to protect payment and credit card information by partnering with a competent third-party company. Furthermore, in order to prevent unauthorized access, ensure accuracy and proper use of data, “LIVHA – associaçao Living Harmony” has implemented appropriate electronic, physical and framing procedures to safeguard and preserve the data collected at its activities. Nevertheless, no one can consider himself completely safe from a hacker attack. Therefore, in the event of a security breach, “LIVHA – associaçao Living Harmony” will inform you as soon as possible and will do its best to take all possible measures to neutralize the intrusion and minimize its impact. In the event that you suffer damage due to the exploitation of a security breach by a third party, “LIVHA – associaçao Living Harmony” is committed to providing you with all the necessary assistance so that you can assert your rights. You should keep in mind that any visitor, user-member, or hacker discovering a security breach and exploiting it is subject to criminal sanctions and that “LIVHA – associaçao Living Harmony” will take all measures, including filing a complaint and/or taking legal action, to preserve the data and rights of its users and its own and to limit the impact as much as possible.

It is recommended that your account password contains at least 8 characters, 1 number and 1 special character.

Information in case of security breach

We undertake to implement all appropriate technical and organisational measures through physical and logistical security measures in order to guarantee a level of security appropriate to the risks of accidental, unauthorised or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of unlawful access to your personal data stored on our servers or those of our service providers, or of unauthorized access resulting in the risks identified above, we undertake to:

Notify you of the incident as soon as possible if this is required by law;
Examine the causes of the incident;
Take reasonable steps to mitigate the adverse effects and damages that may result from the incident.

Limitation of liability

Under no circumstances may the commitments defined in the above point relating to notification in the event of a security breach be assimilated to any recognition of fault or responsibility for the occurrence of the incident in question.

ARTICLE 13: LIABILITY

The responsibility of the user member may be engaged in case of non-compliance on his part with this privacy policy of “LIVHA – associaçao Living Harmony” or any legal, regulatory or resulting from an international convention applicable.

ARTICLE 14: ACCOUNT DELETION

Deletion of the account upon request

The user member with a member account has the possibility to delete his Account at any time, by simple request to “LIVHA – associaçao Living Harmony” or by the menu of deletion of Account present in the settings of the Profile if necessary.

Account deletion in case of violation of the Privacy Policy

In the event of a breach of any provision(s) of this Agreement or any other document incorporated herein by reference, livha reserves the right to terminate or restrict without prior notice and at its sole discretion, your use of and access to your member account.

ARTICLE 15: TRANSFER OF DATA TO COUNTRIES WITH AN EQUIVALENT LEVEL OF PROTECTION

“LIVHA – associaçao Living Harmony” is committed to comply with the applicable regulations on data transfers, even though “LIVHA – associaçao Living Harmony” does not currently transfer data to countries outside the European Union for almost all of its processing. When it is necessary for the proper functioning of the sites, it is done according to the following modalities:

“LIVHA – associaçao Living Harmony” transfers the personal data of its visitors, newsletter subscribers, donors and member users to countries recognized by the European Union as having a sufficient level of protection.
“LIVHA – associaçao Living Harmony” transfers personal data of all the above mentioned persons to recipients that can present sufficient guarantees of RGPD compliance.
“LIVHA – associaçao Living Harmony” only transfers the personal data of all of the above mentioned persons in respect of what is strictly necessary for the purpose of the processing concerned.
At present, the only processing potentially affected by this provision is that of the companies mentioned in Article 6 of this document, which have their main headquarters in the United States, European Union, which are among the countries designated as safe by the European Union in the field of data protection. Each of these companies has implemented a policy of compliance with the RGPD regulation.

ARTICLE 16: MODIFICATION OF THE PRIVACY POLICY

“LIVHA – associaçao Living Harmony” reserves the right to change this Privacy Policy at any time, especially in accordance with changes in applicable laws and regulations. The changes made will be notified to you via our website or by email, if possible at least thirty (30) days before they come into effect. We recommend that you check these policies from time to time to stay informed of our procedures and policies regarding your personal information.

In the event of a change to these rules, “LIVHA – associaçao Living Harmony” will not lower the level of confidentiality substantially without the prior information of the persons concerned.

ARTICLE 17: APPLICABLE LAW AND LANGUAGE

This Privacy Policy is governed by Portuguese law. In the event that it is translated into one or more languages, the Portuguese text shall be deemed authentic in the event of a dispute (or English in the absence of a text in Portuguese). The nullity of a clause does not entail the nullity of the Privacy Policy. The temporary or permanent inapplication of one or more of the clauses of this Agreement by “LIVHA – associaçao Living Harmony” shall not constitute a waiver of the other clauses of this Agreement, which shall continue to have effect.

ARTICLE 18: DISPUTES AND JURISDICTION

Any dispute to which the privacy policy could give rise, including its validity, interpretation and execution, their consequences and their consequences will be submitted to the competent courts, related to the jurisdiction corresponding to the headquarters of the association (in Portugal).

ARTICLE 19: CONTACT

Any questions regarding the Privacy Policy of “LIVHA – associaçao Living Harmony” can be addressed via the contact page of this site.